autoclearvision

autoclearvision

COVID-19 - Keeping our staff and customers safe

  • What our customers can expect

  • Work to the 2 metre distancing guidelines where possible.

  • Staff not to enter customers’ homes or accept drinks.

  • Payment for work taken at the time of booking however where this has not been the case customer given a pair of disposable gloves to use whilst entering payment details on the hand-held terminal following 2 metre distancing.

  • Pre and post inspections of vehicles carried out with the customer observing distancing guidelines.

  • Customers will not be asked to sign in the relevant boxes on the tablets at any time.

  • Customers will be contacted by the Technician on arrival by phone and they will be asked to open the vehicle.

  • Keys to be left at a point advised by the Technician to the customer once the vehicle opened.

  • All customer vehicle hotspots/touchpoints both external and internal are wiped down prior to and after work using a sanitiser or wipes that protect against viruses and bacteria.

  • Nitrile gloves used and disposed of after every job. These items are placed in a bin then bagged and tied prior to disposal at the branch.

  • Normal PPE will be worn at all times.

  • Limit face to face contact.

  • Shaking of hands will not take place. What our technicians will do

  • Issued with Hand Sanitiser to frequently wash their hands.

  • Work to 2-meter distancing where possible.

  • Keys to be left at a point advised by the Technician to the customer once the vehicle opened.

  • Face Coverings are optional however they are provided by the company if required.

  • Always limit face to face contact with customers and colleagues.

  • Sanitise the hotspots/touchpoints externally and internally of their own vehicle at the start of the day.

  • Provide their own food and drinks.

  • Will not accept drinks etc from customers.

  • Two men teams where applicable sharing a van are classed as “Fixed Teams” following government guidelines”.

  • Shaking of hands will not take place.

  • For appointments at our centres

  • Staff to frequently wash their hands and dry with paper tissue only.

  • All work is by appointment only.

  • Waiting rooms are currently closed and customers are not allowed to wait for their vehicle.

  • All sites have sanitiser units at entrances and exits.

  • Customers to call on arrival and a member of staff will greet them outside the building maintaining the 2 meter distancing where possible.

  • Payments will not be taken at the branches to avoid touch and pin.

  • All customer vehicle hotspots/touchpoints both external and internal are wiped down prior to and after work using a sanitiser or wipes that protect against viruses and bacteria.

  • Nitrile gloves used and disposed of after every job. These items are placed in a bin then bagged and tied prior to disposal at the branch.

  • Face Coverings are optional however they are provided by the company if required.

  • Shaking of hands will not take place.

  • Keys to be left at a point advised by the Technician to the customer once the vehicle opened.

  • All work stations, surfaces, hotspots are regularly cleaned using a sanitiser or wipes that protect against viruses and bacteria.

  • Thank you for helping us to maintain the safety and wellbeing of you and our staff

    Auto Clear Vision Windscreens

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Happy Customers

Chip Repair

When a stone bounced up off the road, I got a little chip. I was going to ignore it until I saw the Auto Clear Vision advertisement and realised I needed to take action before the winter arrived. The website was simple to navigate, and the follow-up images were simple to add using the information they provided. I received an appointment confirmation, a reminder, and an approximate arrival time. It was simple to fix the chip. Overall, the procedure went as smoothly as it could.

Gerald

High Wycombe

Lisa

Efficient, pleasant, and cost-effective Windscreen Repair
I was told I’d need a new screen, but the expert came to my house and repaired it swiftly and efficiently.

Lisa

Location: Manchester

Baljinder

Polite and reliable. Arrived on time and kept his word about telling me when he was on his way. A
good repair has been completed.

Baljinder

Location: Coventry

Windscreen Replacement

Excellent experience
It was simple and professional from the quick and efficient call centre to the installation and conclusion.

Gary

Location: Banbury

Windscreen Replacement

Amazing customer service!!!
Ryan, a delightful person, provided me with excellent service. I had three damaged windows, which was a really traumatic event, but Ryan was quite pleasant and immediately put me at ease. He kept in touch with me, telling me when he would arrive so I wouldn’t have to wait, and explaining the entire process and how long it would take. I was ecstatic since he performed such an amazing job!! It was bitterly cold and very windy, but he just got on with the job, and I had three new windows and new window wipers in a matter of hours. He’s an expert at what he does, and he even removed all of the glass from the inside of my car, making it safe for me to drive. For all the outstanding work he did under such difficult conditions, a cup of coffee was insufficient, and he refused to accept a gratuity from me, which he deserved!! Fantastic outcome from a dreadful circumstance
This service is highly recommended!!

Tom

Location: Bedford