- Glass Repair & Replacement
Specialist Services
Feature
- Find a fitting centre
- About
- Contact
- Manage existing booking
- Book an appointment
- Pay Account Online
What our customers can expect
Work to the 2 metre distancing guidelines where possible.
Staff not to enter customers’ homes or accept drinks.
Payment for work taken at the time of booking however where this has not been the case customer given a pair of disposable gloves to use whilst entering payment details on the hand-held terminal following 2 metre distancing.
Pre and post inspections of vehicles carried out with the customer observing distancing guidelines.
Customers will not be asked to sign in the relevant boxes on the tablets at any time.
Customers will be contacted by the Technician on arrival by phone and they will be asked to open the vehicle.
All customer vehicle hotspots/touchpoints both external and internal are wiped down prior to and after work using a sanitiser or wipes that protect against viruses and bacteria.
Nitrile gloves used and disposed of after every job. These items are placed in a bin then bagged and tied prior to disposal at the branch.
Normal PPE will be worn at all times.
Limit face to face contact.
Shaking of hands will not take place. What our technicians will do
Issued with Hand Sanitiser to frequently wash their hands.
Work to 2-meter distancing where possible.
Keys to be left at a point advised by the Technician to the customer once the vehicle opened.
Face Coverings are optional however they are provided by the company if required.
Always limit face to face contact with customers and colleagues.
Sanitise the hotspots/touchpoints externally and internally of their own vehicle at the start of the day.
Provide their own food and drinks.
Will not accept drinks etc from customers.
Two men teams where applicable sharing a van are classed as “Fixed Teams” following government guidelines”.
Shaking of hands will not take place.
Staff to frequently wash their hands and dry with paper tissue only.
All work is by appointment only.
Waiting rooms are currently closed and customers are not allowed to wait for their vehicle.
All sites have sanitiser units at entrances and exits.
Customers to call on arrival and a member of staff will greet them outside the building maintaining the 2 meter distancing where possible.
Payments will not be taken at the branches to avoid touch and pin.
All customer vehicle hotspots/touchpoints both external and internal are wiped down prior to and after work using a sanitiser or wipes that protect against viruses and bacteria.
Nitrile gloves used and disposed of after every job. These items are placed in a bin then bagged and tied prior to disposal at the branch.
Face Coverings are optional however they are provided by the company if required.
Shaking of hands will not take place.
Keys to be left at a point advised by the Technician to the customer once the vehicle opened.
All work stations, surfaces, hotspots are regularly cleaned using a sanitiser or wipes that protect against viruses and bacteria.
