autoclearvision

autoclearvision

COVID-19 - Keeping our staff and customers safe

  • What our customers can expect

  • Work to the 2 metre distancing guidelines where possible.

  • Staff not to enter customers’ homes or accept drinks.

  • Payment for work taken at the time of booking however where this has not been the case customer given a pair of disposable gloves to use whilst entering payment details on the hand-held terminal following 2 metre distancing.

  • Pre and post inspections of vehicles carried out with the customer observing distancing guidelines.

  • Customers will not be asked to sign in the relevant boxes on the tablets at any time.

  • Customers will be contacted by the Technician on arrival by phone and they will be asked to open the vehicle.

  • Keys to be left at a point advised by the Technician to the customer once the vehicle opened.

  • All customer vehicle hotspots/touchpoints both external and internal are wiped down prior to and after work using a sanitiser or wipes that protect against viruses and bacteria.

  • Nitrile gloves used and disposed of after every job. These items are placed in a bin then bagged and tied prior to disposal at the branch.

  • Normal PPE will be worn at all times.

  • Limit face to face contact.

  • Shaking of hands will not take place. What our technicians will do

  • Issued with Hand Sanitiser to frequently wash their hands.

  • Work to 2-meter distancing where possible.

  • Keys to be left at a point advised by the Technician to the customer once the vehicle opened.

  • Face Coverings are optional however they are provided by the company if required.

  • Always limit face to face contact with customers and colleagues.

  • Sanitise the hotspots/touchpoints externally and internally of their own vehicle at the start of the day.

  • Provide their own food and drinks.

  • Will not accept drinks etc from customers.

  • Two men teams where applicable sharing a van are classed as “Fixed Teams” following government guidelines”.

  • Shaking of hands will not take place.

  • For appointments at our centres

  • Staff to frequently wash their hands and dry with paper tissue only.

  • All work is by appointment only.

  • Waiting rooms are currently closed and customers are not allowed to wait for their vehicle.

  • All sites have sanitiser units at entrances and exits.

  • Customers to call on arrival and a member of staff will greet them outside the building maintaining the 2 meter distancing where possible.

  • Payments will not be taken at the branches to avoid touch and pin.

  • All customer vehicle hotspots/touchpoints both external and internal are wiped down prior to and after work using a sanitiser or wipes that protect against viruses and bacteria.

  • Nitrile gloves used and disposed of after every job. These items are placed in a bin then bagged and tied prior to disposal at the branch.

  • Face Coverings are optional however they are provided by the company if required.

  • Shaking of hands will not take place.

  • Keys to be left at a point advised by the Technician to the customer once the vehicle opened.

  • All work stations, surfaces, hotspots are regularly cleaned using a sanitiser or wipes that protect against viruses and bacteria.

  • Thank you for helping us to maintain the safety and wellbeing of you and our staff

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Happy Customers

ess sanghaess sangha
21:46 29 Jan 23
Fast and efficient! hassle free service.
Craig WelshCraig Welsh
12:01 17 Nov 21
Technician was thorough and explained everything. Repair was good quality. Paid a small excess fee and they took care of everything else.
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